Last updated: February 2026
IMPORTANT: THESE TERMS AND CONDITIONS (“TERMS”) GOVERN YOUR USE OF THE WEBSITE pharmalinkfhi.com (THE “SITE”), WHICH IS PROVIDED BY Stillroot, ITS AFFILIATES OR AGENTS (REFERRED TO AS “COMPANY”, “US”, “WE” OR “OUR”), AND APPLY TO ALL USERS VISITING THE SITE. BY ACCESSING THIS SITE, COMPLETING THE REGISTRATION PROCESS, BROWSING THE SITE AND/OR PURCHASING PRODUCTS FROM THE SITE, YOU ARE INDICATING YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT ACCESS OR USE THIS SITE OR ITS SERVICES.
You represent that (1) you have read, understand and agree to be bound by these Terms, (2) you are of legal age to form a binding contract with us, and (3) you have the authority to enter into these Terms personally or on behalf of the entity you have named as the user. The term “you” refers to the individual or legal entity identified as the user.
Please note that the Dispute Resolution section at the end of these Terms contains provisions governing how disputes between you and us are resolved. Please review it carefully.
1. Changes to These Terms
These Terms are subject to change by the Company at any time, in its sole discretion. When changes are made, we will publish the updated Terms on this page and update the “Last updated” date above. Any changes will be effective immediately for new users and thirty (30) days after posting for existing registered users. If we make material changes, we will also notify registered users by email. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to check this page regularly.
2. Access to This Site
THIS SITE IS INTENDED FOR USERS EIGHTEEN (18) YEARS OF AGE OR OLDER. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, DO NOT USE OR ACCESS THIS SITE FOR ANY REASON.
You must be of legal age required by your state, territory or jurisdiction to purchase our products. It is your responsibility to know whether you are legally able to purchase our products. In Australia, CBD products may be subject to regulation under the Therapeutic Goods Act 1989 and related legislation. We recommend consulting with a healthcare professional and reviewing local regulations before purchasing.
To access certain resources on this Site, you may be asked to provide registration details or other information. It is a condition of your use of this Site that all information you provide is correct, current and complete. If we believe the information you provide is not correct, current or complete, or is an impersonation of another person, we reserve the right to refuse you access to this Site or any of its resources, and to terminate or suspend your access at any time without prior notice.
3. Account Registration
In order to access certain features of the Site, you may be required to create an account (“Account”). When registering, you agree to:
- Provide true, accurate, current and complete information about yourself as prompted by the registration form
- Maintain and promptly update your registration data to keep it true, accurate, current and complete
- Be responsible for all activities that occur under your Account
- Notify us immediately of any unauthorised use of your password or any other breach of security
- Exit from your Account at the end of each session
You may not share your Account or password with anyone. You may not create an Account using a false identity or on behalf of someone other than yourself, and you may not have more than one Account. We reserve the right to remove or reclaim any usernames at any time. You acknowledge that you shall have no ownership or other property interest in your Account, and all rights in and to your Account are owned by the Company.
You are responsible for the security of your password. If you use a password that we consider insecure, we reserve the right to require you to change it and/or terminate your Account. You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources. The use or distribution of tools designed for compromising security (e.g. password-guessing programs, cracking tools or network-probing tools) is strictly prohibited.
4. Products and Descriptions
We make every effort to accurately display and describe our products, including colours, images and specifications. However, we do not guarantee that product descriptions, pricing or other content on the Site are error-free, complete or current. The content may include technical inaccuracies or typographical errors, and we may make changes or improvements at any time. We reserve the right to correct any errors and update information without prior notice.
The statements made about our products on this Site have not been evaluated by the Therapeutic Goods Administration (TGA). Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Please refer to our Disclaimer for further information.
5. Orders and Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise stated and are inclusive of GST where applicable. We reserve the right to modify prices at any time. Placing an order constitutes an offer to purchase. We may accept or decline your order at our discretion.
You will receive an order confirmation via email. This confirmation acknowledges receipt of your order but does not constitute acceptance until the product has been dispatched.
6. Payment
You agree to pay all fees or charges to your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable. We accept major credit cards and other payment methods as displayed at checkout. By providing your payment information, you agree that we and our third-party payment service providers are authorised to process payments for all fees due.
All payments are processed securely through third-party payment providers. We do not store your full payment card details on our servers. You agree to immediately notify us of any change in your billing address or payment method.
7. Shipping and Delivery
We ship within Australia. Orders are typically processed within 24 to 48 hours, excluding weekends and public holidays. During promotional periods, processing may take an additional 2 to 3 business days. Estimated delivery times are provided at checkout and are indicative only — most orders arrive within 2–5 business days depending on your location.
You will receive shipping updates via email. If your order has not arrived within 7 business days, please contact us. All packages are insured, and we will replace any lost, stolen or damaged products. We are not liable for delays caused by shipping carriers or circumstances beyond our control. Risk of loss passes to you upon delivery to the carrier. All orders are shipped in discreet packaging.
8. Returns and Refunds
Please see our Refund and Returns Policy for complete details about returns and refunds.
9. License to Use the Site
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal, non-commercial use of the materials and content (“Content”) on this Site. This licence does not allow you to:
- Resell or make any commercial use of the Site, its Content or products sold through the Site
- Make any derivative use of the Content
- Download, copy or otherwise use any account information for the benefit of any third party
- Use any data mining, robots or similar data gathering or extraction tools
All rights not expressly granted to you in these Terms are reserved and retained by us or our licensors, suppliers and content providers. No Content on, or product sold through, this Site may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our prior express written consent. The licences granted terminate if you do not comply with these Terms.
10. Restrictions on Use
You may use this Site only for the purposes expressly permitted by these Terms. You may not (and may not authorise any other party to):
- Co-brand this Site or use framing techniques to enclose any of our trademarks, logos or other proprietary information
- Use any meta tags or “hidden text” using our name or trademarks without express written permission
- Modify, translate, decompile, disassemble, broadcast, licence, sublicence, transfer, sell, mirror, frame, exploit, rent, lease, copy, reproduce, republish, upload, post, transmit or distribute any material from this Site
- Use the Site for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorised access to our systems or interfere with the Site’s functionality
- Submit false or misleading information
- Use automated systems (bots, scrapers) to access the Site without permission
11. Intellectual Property
The Content accessible from this Site is our proprietary information or the proprietary information of the party that provided the Content to us. All content — including text, graphics, logos, images, trademarks, service marks, software, HTML codes, multimedia clips and button icons — is the property of Stillroot or its content suppliers and is protected by Australian and international intellectual property laws.
The Content may not be copied, distributed, republished, uploaded, posted, displayed or transmitted in any way without our prior written consent, except that you may print a copy solely for your personal use. In doing so, you may not remove or alter any copyright, trademark or other proprietary notice. You do not obtain title or any intellectual property rights to any Content as a result of accessing this Site.
Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner likely to cause confusion among customers, or in any manner that disparages or discredits us.
12. User Submissions
By submitting any content, remarks, suggestions, ideas, reviews or other information to us through this Site (collectively, “Submissions”), you grant us a royalty-free, perpetual, irrevocable, worldwide, non-exclusive, transferable, fully sublicensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Submissions in any media.
You represent and warrant that you own or control all of the rights to your Submissions. We will not be required to treat any Submission as confidential. We will treat any personal information you submit through this Site in accordance with our Privacy Policy.
You may not post, send, submit, publish or transmit any material that: you do not have the right to post; advocates illegal activity; is vulgar, obscene, abusive, harassing, threatening or offensive; infringes any intellectual property or other right; violates any law; impersonates another person; advertises any commercial endeavour without our authorisation; contains viruses or other harmful code; or disrupts the normal flow of the Site.
13. Third-Party Links
This Site may contain hyperlinks to other websites which are not maintained by or related to us. Hyperlinks to such sites are provided as a service to our users and are not sponsored by or affiliated with this Site. We have not reviewed such sites and are not responsible for their content, completeness or accuracy. Hyperlinks are to be accessed at your own risk, and the inclusion of any hyperlink does not necessarily imply endorsement by us.
14. Disclaimer
You understand that we cannot and do not guarantee that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output.
YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CONTENT IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY. WE HEREBY DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
We make no warranty that the Site or any services, products or information obtained through the Site will meet your requirements, be uninterrupted, timely, secure or error-free, or that defects will be corrected. The Content may include technical inaccuracies or typographical errors, and we may make changes or improvements at any time. This section does not affect our Refund and Returns Policy for goods purchased on the Site.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, Stillroot SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, RESULTING FROM: (1) THE USE OR INABILITY TO USE THE SITE; (2) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (3) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (4) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (5) ANY OTHER MATTER RELATED TO THE SITE.
In no event will our collective liability to any party exceed the lesser of $100 AUD or the amount you have paid to us for the applicable product or service out of which liability arose.
Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by agreement. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
16. Indemnification
You agree to indemnify and hold harmless Stillroot, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors and contractors (collectively, the “Indemnified Parties”) from any claims, losses, damages, judgments, awards, costs, expenses and legal fees arising out of or relating to:
- Any breach of these Terms by you
- Your Submissions to, use of or inability to use the Site
- Your use of products purchased on the Site
- Violation of any applicable laws, rules or regulations
The Indemnified Parties will have no liability in connection with any such breach or unauthorised use. The provisions in this section will survive any termination of your Account, these Terms or your access to the Site.
17. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Australia. You agree that any dispute or claim relating to your use of the Site will be resolved in accordance with applicable Australian law.
Before initiating any formal dispute proceedings, you agree to first contact us at [email protected] to attempt to resolve the matter informally. We will endeavour to resolve any complaint or dispute promptly and fairly.
18. Privacy Policy
Please see our Privacy Policy for additional terms that govern your use of this Site and how we collect, use and protect your personal information.
19. Contact Us
If you have any questions about these Terms, please contact us:
Email: [email protected]
Website: pharmalinkfhi.com/contact